Last updated: April 13, 2026
This Refund / Cancellation Policy explains how cancellations, refunds, and customer-specific digital work are handled for products and services sold by MBCare LLC through www.mbcare.ru, and related pages.
This policy applies to digital products and digital services only. We do not sell physical goods.
1. General principles
Because our products are digital, refund eligibility depends on the type of product, whether delivery has already started, whether access has already been granted, and whether customer-specific work has already begun.
A refund is more likely to be available if the order has not yet been delivered, activated, generated, or started.
A refund may be limited or unavailable once digital delivery has started, access has been granted, a file has been generated, or custom work based on your VIN, screenshots, account, or technical details has begun.
2. Cancellation before delivery or activation
If you contact us before delivery, activation, account update, file generation, or manual work has started, we will usually cancel the order and issue a refund.
Examples:
- You placed an order by mistake and contact us before fulfillment starts
- You selected the wrong product and delivery has not yet started
- Payment succeeded but the order has not yet been processed
3. After digital delivery starts
Refunds are generally not available, or may be only partial, once one or more of the following has happened:
- Time-limited access has been granted
- A digital file, code, license, activation, or account-linked result has been generated
- Manual work has started based on customer-provided data
- A compatibility review or technical processing specific to your order has already been performed
- The product has already been delivered by email, website access, account update, or support message
For EU consumers, certain digital content and digital service rights may depend on whether performance has begun and whether the customer agreed to immediate performance and acknowledged that withdrawal rights may be affected. EU law also provides a general 14-day right of withdrawal for many distance contracts, subject to exceptions for digital content and digital services.
4. Customer-specific and compatibility-based orders
Some products and services depend on information that you provide, such as:
- VIN
- Vehicle model and year
- Photos, screenshots, or diagnostics
- Account information
- System, software, or region details
If work has already started using your submitted data, refund eligibility may be reduced or excluded because the service is customer-specific and cannot always be reused for another order.
5. Wrong product, wrong information, or compatibility problems
If you purchased the wrong product, submitted incorrect information, or omitted required information, refund eligibility will depend on whether fulfillment has already started and whether the issue can still be corrected.
- If no work has started yet, we will usually help correct or cancel the order
- If work has already started based on the data you provided, a full refund may not be available
- If we clearly confirm that a product is not compatible before fulfillment starts, we will normally cancel and refund the order
6. Duplicate payments
If you were charged more than once for the same order by mistake, contact us with the payment details. Verified duplicate payments are generally refunded.
7. Failed or undeliverable orders
If we cannot deliver the purchased product or service for reasons attributable to us, and no meaningful substitute can be provided, we will normally offer one of the following:
- A full refund
- A partial refund
- A corrected or replacement digital delivery
- Store credit or another mutually agreed solution
8. Time-limited access products
Some products provide access for a defined period, such as one hour, one day, one month, or one year.
Once access has been granted or the access period has started, refunds are usually not available except where required by applicable law or where there was a verified technical failure attributable to us.
9. Technical issues and support first
If you experience a technical problem, please contact support first before filing a payment dispute or chargeback. Many technical issues can be resolved more quickly through support.
Refund requests based on technical issues may require screenshots, logs, order details, VIN, or other information needed to verify the issue.
10. How to request a cancellation or refund
To request a cancellation or refund, contact us and include:
- Your order number
- The email address used for the order
- The product name
- A short explanation of the issue
- Any helpful screenshots or supporting information
Requests should be sent to info@mbcare.ru.
11. Refund processing time
If a refund is approved, we will initiate it using the original payment method where possible. The time for the funds to appear back in your account depends on the payment provider and your bank or card issuer.
12. Chargebacks and payment disputes
If you open a chargeback or payment dispute after delivery, activation, access grant, or customer-specific work, we may contest the dispute using order records, support records, delivery records, and technical logs.
Please contact us first so we can try to resolve the issue directly.
13. Mandatory consumer rights
If you are a consumer in the European Economic Area, the United Kingdom, California, or another jurisdiction with mandatory consumer protections, nothing in this policy limits rights that cannot legally be excluded.
For EU consumers, online purchases generally carry a 14-day withdrawal right, but there are important exceptions and limitations for digital content and digital services once performance has begun under the applicable conditions.
For U.S. consumers, refund terms and material limitations should be disclosed clearly and not misleadingly.
14. Changes to this policy
We may update this Refund / Cancellation Policy from time to time. The updated version will be posted on this page with a revised Last updated date.