Last updated: December 28, 2024
This Privacy Policy explains how MBCare LLC ("we," "us," or "our") collects, uses, stores, and shares personal data when you visit or use www.mbcare.ru and related pages, including checkout, contact forms, support pages, and digital product pages.
This website offers digital products and digital services only. We do not sell physical goods and we do not use automatic recurring billing unless explicitly stated on a specific checkout page.
1. Who we are
If you have questions about privacy or personal data, contact us at info@mbcare.ru.
2. What personal data we collect
Depending on how you use the site, we may collect the following categories of data:
A. Information you provide directly
- Name
- Email address
- Account details
- Billing details provided during checkout
- Messages sent through contact forms, support requests, Telegram, email, or similar channels
- Vehicle-related information you submit for compatibility checks or digital activation requests, such as VIN, model, photos, screenshots, software details, or diagnostic information
B. Transaction and order information
- Product purchased
- Price, currency, and purchase date
- Order number
- Payment status
- Limited payment-related information from our payment provider
C. Technical and usage data
- IP address
- Browser type and device information
- Operating system
- Referring page
- Site usage events
- Cookies and similar technologies
- Security logs and fraud-prevention information
- Analytics information collected through tools such as Yandex.Metrika, where enabled and where permitted by law
3. Why we use your data
- To provide the website and its features
- To process orders and payments
- To deliver digital products or digital services
- To verify compatibility or eligibility before delivery
- To respond to support requests and customer messages
- To prevent fraud, abuse, unauthorized access, and payment disputes
- To maintain server logs, backups, and security monitoring
- To comply with legal, tax, accounting, and regulatory obligations
- To improve the website, products, and support quality
- To understand website usage and technical performance through analytics tools such as Yandex.Metrika, where enabled and where permitted by law
4. Legal bases for processing (for EEA/UK users)
If the GDPR or similar laws apply, we rely on one or more of these legal bases:
- Contract: processing is necessary to provide the product or service you requested
- Legitimate interests: such as fraud prevention, site security, support operations, analytics, and service improvement
- Legal obligation: where we must keep records or respond to lawful requests
- Consent: where required, for example for non-essential cookies, analytics tools, or optional marketing communications
5. Payments
Payments are processed by third-party payment providers, including Stripe or other providers used on the checkout page.
We do not store full payment card numbers on our own servers unless clearly stated otherwise. Payment providers process payment data according to their own privacy policies and legal obligations.
6. Cookies and similar technologies
We may use cookies and similar technologies for:
- Essential website functionality
- Login/session handling
- Checkout and fraud prevention
- Analytics and performance measurement, including Yandex.Metrika where enabled
- Remembering preferences, including selected language
Where required by law, non-essential cookies and analytics tools will be used only after consent.
For more details, see our Cookie Policy.
7. Yandex.Metrika
We may use Yandex.Metrika, a web analytics service, to understand how visitors use our website, identify technical or usability problems, measure page performance, and improve our website and services.
Yandex.Metrika may process analytics-related information such as page views, traffic sources, approximate location, browser and device information, clicks, scrolling, and similar website usage events.
Yandex.Metrika may use cookies, local storage, browser identifiers, scripts, and similar technologies. Where required by law, we use Yandex.Metrika only after valid consent.
Yandex.Metrika is provided by a third party and may process data according to its own terms, privacy documentation, and technical settings.
8. How long we keep data
We keep personal data only as long as reasonably necessary for the purposes described in this policy, including:
- Active account and customer support history
- Order, invoice, tax, and accounting records
- Security logs and fraud-prevention records
- Backup retention periods
- Legal claims, dispute handling, and compliance requirements
Exact retention periods may vary depending on the type of data and applicable law.
9. Who we share data with
We may share personal data only where needed with:
- Payment providers
- Hosting providers and infrastructure providers
- Analytics or technical service providers, including Yandex.Metrika where enabled
- Fraud prevention and security tools
- Professional advisers, accountants, or legal counsel
- Authorities or regulators when legally required
We do not sell personal data in the ordinary meaning of selling your information for money.
10. International transfers
Your data may be processed in countries other than your own, depending on where our servers, providers, or support systems are located.
Where required, we take reasonable steps to use lawful safeguards for international data transfers.
11. Your rights
Depending on your location, you may have rights such as:
- The right to know what personal data we hold
- The right to access a copy of your data
- The right to correct inaccurate data
- The right to request deletion of data
- The right to restrict or object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a data protection authority or other regulator
To exercise your rights, contact info@mbcare.ru.
12. California privacy notice
If California privacy law applies to you, you may have additional rights regarding access, deletion, correction, and information about categories of personal information collected, disclosed, or shared, subject to legal exceptions.
California users may contact us at info@mbcare.ru to make a privacy request.
13. Children
This website is not directed to children under 13, and we do not knowingly collect personal data from children under 13.
If you believe a child has provided personal data to us, contact us and we will review the request.
14. Security
We use reasonable technical and organizational measures to help protect personal data against unauthorized access, loss, misuse, or alteration. However, no website or internet transmission can be guaranteed 100% secure.
15. Third-party links and services
Our site may contain links to third-party websites, forums, Telegram, payment pages, analytics providers, or external services. We are not responsible for the privacy practices of third-party sites or services.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Last updated date.